To paraphrase Aldous Huxley, experience isn’t what happens to us, it’s what we do with what happens to us. We have a choice about how to relate to any given situation, but oh, the choices we make! Too often they are knee-jerk reactions to events rather than responses that are the result of any real thought process.
How recently have you sent an email or text that you almost immediately regretted? It’s so easy and quick to react and hit ‘send’. But then the second thoughts arrive, or worse, the other person’s angry answer. And so we get caught up in a cycle of reflexive reaction that often makes honest, productive communication difficult to achieve.
I currently have to work with someone whom I find very difficult. Unfortunately, email, with its inherent weaknesses, is the usual way we do business. This person seems (to me) to be overly sensitive, easily stressed, inattentive, and often very reactive. Sometimes I will send what feels like a very straightforward, innocuous message to this person, and get something back that just makes me want to scream. In the past, my instinct would have been to reply with some sort of snarky, hostile email. Now I am learning to wait a while before replying so that I can practice responding instead of reacting.
Responses are logical where reactions are emotional. Responses relate to the current situation as it is, while reactions tend to have some emotional associations to the past. Responses are thoughtful, reactions instinctual. Parent coach Nicole Schwarz recommends meeting “emotionally-charged behavior” not with criticism or judgment, but with observing and questioning. Richard Blonna has a list of responding skills, including using “I” language, saying “tell me more”, paraphrasing, and reflecting back what the other person has said. These all have a way of defusing an emotionally-charged or angry situation.
The basis for responding rather than reacting is the cultivation of equanimity, being able to meet people and situations with tranquility, open-heartedness and acceptance. This is especially important when dealing with things that are out of our control, such as other people’s actions. Jon Kabat-Zinn writes,
The path of entering and blending in moments when you feel attacked or threatened in some way obviously involves taking certain risks, since you can’t know what the protagonist will do next nor how you will respond. But if you are committed to meeting each moment mindfully, with as much calmness and acceptance as possible, and with a sense of your own integrity and balance, fresh and imaginative solutions that might lead to a new level of understanding and greater harmony often come to mind…
Kabat-Zinn suggests that we apply this attitude even when we text or email. Be “in your body as you use your devices, … thus being in the present moment…construct texts mindfully, with full awareness of what you are doing. If you are responding to tons of email, …pace yourself…” We can tell whether we are responding effectively by the feelings that result. Do you feel balanced and relaxed, or angry, fearful and imbalanced? Olpin & Hesson say that “Responding ineffectively leads to a chaotic inner environment.” Responding effectively can lead to feelings of growth, and potentially better relationships.
It’s not easy to compose each text and email as if we were sitting down with a pen, paper, and all the time in the world. The world around us insists that we rush and multi-task, that everything we own have multiple functions, that every thought and emotion be shared. Can we resist just a little? Take a breath, and decide, “I don’t need to say what I’m thinking right this moment. I can do better than that. I can be better than that.”
2 thoughts on “Don’t hit send (yet)”
oh thank you for this! this is just what I needed to hear! going thro very tough times (one death and one imminent death in the immediate family) and feel some are not taking this into account, particularly at work… respond not react is going to be my manta!
Glad you found it helpful. I’m sorry to hear you are having a difficult time – stay strong, and I wish you happier times ahead.