How to disable the rudeness virus

What was the first thing you did when you got to work today? Greet someone warmly, or snub someone in the elevator? Hold the door for someone, or send the nasty email you were stewing over all night? Compliment someone’s work, or leave a mess in the kitchen? While you may think that your action ends there, it has repercussions throughout the day – for anyone who witnessed it.

Like many emotional states and behaviors, rudeness is actually contagious. And when someone witnesses what they perceive to be rudeness early in the day, it tends to color their perceptions of all the subsequent interactions they have during the remainder of the workday. It contaminates their view, and makes them more likely to perceive something as rude later in the day. That makes rudeness something more than just an encounter between two people; it has ongoing social ramifications that could really impact a workplace or community.Spain-Barcelona (87)

Much of the recent research on the contagion of rudeness has been conducted by Trevor Foulk, a professor at the University of Maryland. And while a great deal of that research has focused on the workplace, there are parallels to what we see every day in the larger societal sphere. A rude tweet early in the morning sets the stage for an escalating battle of words throughout the day, and a tendency to take offense at even the most benign statements because rudeness has been “activated” in people’s associative networks.

Every time we witness something like this, we make an assessment as to what to do about it, using up valuable mental resources that could be better spent on work tasks or other activities. It also makes us more likely to just avoid such social interactions. People with higher self-esteem and a stronger locus of control may have a greater ability to cope with these situations, but even for them, it’s a drain on resources.

Thich Nhat Hanh talks about something similar — the Buddhist concept of “knots:”

When we have sensory input, depending on how we receive it, a knot may be tied in us. When someone speaks unkindly to us, if we understand the reason and do not take his or her words to heart, we will not feel irritated at all, and no knot will be tied. But if we do not understand why we were spoken to that way and we become irritated, a knot will be tied in us.

knot 2He goes on to say that these knots will grow tighter and stronger if they are not untied, and lead to feelings such as anger, fear or regret, creating “fetters” that effect us, even if they are repressed. They eventually express themselves through “destructive feelings, thoughts, words or behavior.” In other words, rudeness and unkindness are as contagious as a physical illness, and we can become carriers without intending to be. It’s not too much of a leap to see a connection to the recent decline in civility across American life and the erosion of trust among people.

How can we inoculate ourselves from the contagion of rudeness? Thich Nhat Hanh suggests that we need to “live every moment in an awakened way.” We must be aware of our feelings and motivations. Where are they coming from? Can we hold them in our consciousness and examine them without discomfort overwhelming us?

If awareness is the first step, then perhaps the second is to recognize the power you have to control your own feelings and thoughts. Not everything is personal. Practice your ability to change negative thoughts into positive ones, remembering that you always have a choice in how you interact with the world around you.

Be more intentional in your words and actions. Too often, we are reactive and impulsive in our responses. But if rudeness is contagious, so can kindness be. Choose your words more carefully, thinking first about how they will be received. Set an intention to start each day with an act of kindness. As Aesop wrote so long ago, “No act of kindness, no matter how small, is ever wasted.”

 

 

 

 

 

 

 

 

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Do you believe in miracles?

“We need to recognize that there is no age at which we lose our ability to be miracle workers,” writes  Darren Main in “Spiritual Journeys Along the Yellow Brick Road.”  Leave your comfort zone, he says, take risks and rediscover a sense of creativity and exploration – because in doing so, you can accomplish great things.

IMG_0086Are you feeling like it might take a miracle to get through the next four years? Do you doubt how much control you have over what happens to you? If so, it might be a good time to take stock of your physical, emotional and psychological “bank account”. What resources do you have and how can you best put them to use?

It is widely recognized that resilient people are more able to recover quickly from stressful events, and to utilize a variety of coping skills and strengths in doing so. Resilient people have generally built up these resources ahead of time (i.e. the bank account) by engaging in practices that enhance their physical and psychological well-being.  So when tough times hit, they have a more positive view of themselves, can make plans, and are clear-eyed about what’s needed. Most importantly, resilient people tend to have what’s called an internal locus of control.

Locus of control is a term that refers to the degree to which individuals believe that they can control the events that affect them. Are outcomes based on your ability and effort, or are they the result of outside forces and luck? If you believe that you can control yourself and influence the world around you, you are said to have an internal locus of control. If, on the other hand, you think that everything is decided outside of your control, and many events are just fated to happen, you probably have an external locus of control. While most people don’t fall at one extreme or another, we do have tendencies in one direction.

People who have a high internal locus of control tend to be happier, less depressed, and to suffer less stress. People who have a higher external locus of control often don’t seek solutions for problems because they don’t believe they can effect any change. It is possible to develop a more internal locus of control, however, by monitoring your self-talk. Check to see if you are speaking in absolutes (never, always, must, have to), and try substituting other words. Instead of saying, “I can’t”, say “I won’t” or “I choose not to”. The important thing is to remind yourself that you do have choices.

The more you can leave your comfort zone and have some success making small changes, the more you will believe in your capabilities, and the greater sense of agency you will have. Or, as Jon Kabat-Zinn puts it, “Your confidence in your ability to grow influences your ability to grow.”

This is more important than ever for people who are unhappy about the direction of the new U.S. administration. During a recent talk at American University, DeRay Mckesson of the Black Lives Matter movement said that progressive activists need to do more than just oppose everything for the next four years. They need to be creative, ambitious, and to “fight for real things, too, in this moment.  I worry sometimes because I’ve seen people get so defeated that they forget to dream about what the world can be.”

Miracle workers are the resilient, dedicated people who leave their comfort zones every day to dream and enact what the world can be. They are the teachers who show their students how to be critical thinkers. They are the people I volunteer with, who provide food, clothing and opportunity (with dignity) to those who need a helping hand. They are the lawyers who went to airports to represent immigrants. They are the women who are deciding to run for office in their local communities.

Amelia Earhart once said that, “The most difficult thing is the decision to act, the rest is merely tenacity.” We can all be miracle workers if we set aside fear, make the decision to act, and fight for real, positive change.

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Happiness is…

“We tend to seek happiness… when really happiness is a choice” says a piece of art that I’ve seen in a catalog. I try to live that idea, and last year I came across a video on the TED website that sums it up nicely. It is a talk by Srikumar Rao about not waiting to be happy until some event or change of condition happens. Rao believes that we are hard-wired for happiness (think of babies and how often they laugh). He essentially says that we have everything we need to be happy right now.

When we’re kids, we joyfully sing about happiness. “If you’re happy and you know it, clap your hands…” or as Charlie Brown sings, “…Happiness is anyone and anything at all that’s loved by you.” But when does that unbounded happiness of childhood start eroding, and all of the worry, inferiority and judgment of life take hold? Do we recognize happiness when it is right under our noses?

If you go on the Amazon web site and do a search for self-help books about happiness, 8,894 results come back. Clearly, people are spending a lot of time (and money) figuring out how to be happy.

My students have been working lately with the idea of locus of control. Having an internal locus of control means that you take responsibility for the outcomes of your actions, while an external locus of control suggests that you tend to blame other people or outside events for how things turn out. While it can be tempting, and maybe immediately gratifying, to shift control to luck or outside influences, people are generally healthier and handle stress better when they take responsibility for their own behavior and its outcome.

I think of happiness in a similar fashion. Why blame someone else because you are unhappy? Why wait for the right job or the right house or the right person to be happy? Why not make the decision to be happy right now, in this moment? It doesn’t mean everything will be perfect in your life; you just decide to be happy anyway, without waiting.

How can we recapture some of our hard-wired happiness? In every moment, we have a choice of how to respond. By consciously shifting our responses to gratitude and acceptance, rather than resistance and judgment, we can move one step closer to joy, contentment and happiness.

Robert Green Ingersoll once said, “Happiness is the only good. The time to be happy is now. The place to be happy is here…”