High blood pressure, insomnia, heart attacks, anxiety, depression – these are just a few of the real costs of workplace stress. And according to a new book by Jeffrey Pfeffer, outcomes such as these make the workplace the 5th leading cause of death in the United States. In “Dying for a Paycheck,” Pfeffer makes the point that it is underlying management practices that are the culprit, and no amount of spending on wellness programs can make a difference if those don’t change.
Every day in my work (supporting wellness programs!) I meet people who suffer from high blood pressure, or who tell me about the stress of their jobs. These are not generally the people in top management; these are the people on the middle and bottom rungs of the organization. Where does that stress come from? Often it’s about a lack of control – when employees are subject to many demands, but can’t exercise control over them, research shows they are at increased risk for heart attack and hypertension. The American Institute for Stress published statistics about other sources of workplace stress from a 2006 survey of EAP providers:
- Workload 46%
- People issues 28%
- Juggling work and personal lives 20%
- Lack of job security 6%
Stress reduction programs and personal choices such as meditation, exercise or disconnecting from email can only alleviate symptoms. The root cause of much workplace stress — corporate culture — is not something that any one individual can change. People are willing to work hard, and even to work long hours, if they see the work as meaningful. In a MIT Sloan Management Review article, Catherine Bailey and Adrian Madden write that meaningfulness is more important to employees than salary, advancement, or even working conditions. Meaning is something that people often discover for themselves. Good leaders can’t make it happen, but research shows that poor leadership can almost certainly destroy it. What makes people feel that the work is meaningless?
- The work isn’t aligned with their personal values
- They feel that they’re being taken for granted
- They perceive unfairness in the workplace
- They are asked to do pointless or risky work
- They don’t have supportive relationships at work
In 2010, Tony Hsieh, the founder of Zappo’s, wrote a book called “Delivering Happiness,” which became a bestseller. His message was that corporate culture can not only support a company’s success, but may even be a prerequisite for it. Since then, Delivering Happiness has morphed into its own business as a coaching and consulting organization. Their research shows that there are three main elements that lead to employee happiness and greater engagement:
- A sense of progress
- A sense of control
Think about how much time you spend at work every day – eight, ten, twelve hours? Why would we want to spend that much time each day not feeling connection and empathy for others? We need to have friends at work – people to bond with, people who have our backs. In fact, DH research shows that “having a best friend at work increases engagement seven-fold.”
Seeing progress in the work is also important. Personal progress needs to be measured and affirmed more often and in different ways than just an annual review. In addition, having a sense of the role each of us plays in the growth of a project or of the organization also leads to greater commitment and engagement. People want to feel that they are making a contribution.
Control may be the most important of the three elements. When people sense that there is transparency in the organization, that their ideas are respected, and that they are empowered to make decisions, it builds trust and motivation. Trust is incredibly important in itself because without it, no one will speak up about problems or safety issues; fear, disconnection and hostility often increase.
Changing the corporate culture begins with the emotional intelligence of its leaders. Can they embed and support policies within the organization that lead to connection, progress and control? Can they see the organization as a community in support of a mission – a community where people spend at least a third of their lives?
My suspicion is that most of us don’t work for organizations that are excelling at delivering happiness. I have no fear that my job in workplace wellness will be ending any time soon. Long ago, Aristotle wrote that, “Pleasure in the job puts perfection in the work.” At the very least, maybe that is something to strive for.